Communication during Work-From-Home
- I extracted Intuit’s messaging data from Outlook email, Zoom web calls, and Slack messages and aggregated the records to the enterprise level per week to show trends in messaging overload.
- The visual is a replica of a graphic I created during my tenure at Intuit; data have been altered from real data to replicate the graph without revealing Intuit’s data.
- I used R for the data extraction, cleaning, and visualization.
- The visual showcases my design aesthetic - functional and minimalist.
Figure 1: Messaging Trends in the Pandemic Work-From-Home Era. Note: Outlook email data was missing for last half of 2020 and first two months of 2021 due to database system transition.
Insights
- Zoom meeting minutes were generally at or above 200% baseline meeting minutes from August 2020 onward, suggesting that adoption of Zoom for meetings, check-ins, and social gatherings.
- Slack and email communication are far more stable than Zoom minutes during busier quarters (e.g., tax season).
- Recharge days achieve the desired effect of encouraging employees to take a break from the day-to-day activities in their work.
Note: data extraction code was excuted in a different script.